Refund policy
panaftech® Return and Refund Policy
Effective Date: January 2, 2025
At panaftech®, we are committed to ensuring customer satisfaction by offering a clear and straightforward return and refund policy. Please read the following terms carefully to understand your rights and responsibilities when returning or exchanging products purchased from us.
1. Eligibility for Returns
1.1 Products can be returned within 7 days of purchase or delivery, provided they meet the conditions outlined below.
1.2 To be eligible for a return, items must:
• Be in their original, unused condition.
• Include all original packaging, accessories, tags, and documentation.
• Show no signs of wear, damage, or alteration.
1.3 Certain items cannot be returned, including:
• Products that have been personalized or modified (e.g., engraved devices).
• Clearance or final sale items.
2. Return Process
2.1 To initiate a return, please contact our customer service team via:
• Email: info@panaftechnology.com
• Phone: +243 846 538 315
Provide your order number, reason for the return, and any supporting photos if the product is damaged or defective.
2.2 Once approved, you will receive instructions on how to return the item to our store or designated return center.
2.3 Customers are responsible for return shipping costs unless the product is defective or was incorrectly fulfilled by panaftech®.
3. Refund Policy
3.1 Refunds will be processed once the returned item has been inspected and approved by our team. The inspection ensures the product meets the eligibility criteria outlined above.
3.2 Refunds will be issued to the original payment method used at the time of purchase within 30 business days of receiving the returned item.
3.3 Shipping fees from the original order are non-refundable unless the return is due to a defect or error on our part.
4. Exchanges
4.1 Exchanges are allowed within 7 days of purchase or delivery for items in their original condition (as detailed in Section 1).
4.2 If the desired exchange item is unavailable, customers may opt for a refund or store credit of equal value.
5. Damaged or Defective Products
5.1 If your product arrives damaged or defective, please notify us immediately within 48 hours of receipt by providing photos and a description of the issue to our customer service team.
5.2 For defective products covered under warranty, please refer to our warranty policy for repair or replacement options.
6. Non-Returnable Items
6.1 The following items are not eligible for return or refund:
• Products that have been altered or show signs of use (e.g., scratches, dents).
• Personalized or custom-made items (e.g., engraved devices).
• Clearance or final sale items.
7. Important Notes
7.1 All returns are subject to inspection by Panaftech’s quality control team to ensure compliance with this policy.
7.2 If a returned item does not meet our eligibility criteria, it will be sent back to you at your expense.
If you have any questions about our Return and Refund Policy, please contact us at:
• Email: info@panaftechnology.com
• Phone: +243 846 538 315
• Address: Kinshasa, DRC
Thank you for choosing panaftech® – Connecting Congo and Africa tomorrow!