Shipping policy
panaftech® Shipping Policy
Effective Date: January 2, 2025
At panaftech®, we are dedicated to delivering your orders quickly and reliably across Kinshasa and the Democratic Republic of Congo. Our shipping policy ensures transparency and efficiency, providing you with all the details you need about delivery timelines, costs, and responsibilities.
1. Shipping Locations
1.1 We deliver within Kinshasa and selected regions across the Democratic Republic of Congo.
1.2 For customers outside our delivery zones, we can arrange for third-party logistics services at your request.
2. Shipping Methods
2.1 We offer the following delivery options:
• Standard Delivery: For orders within Kinshasa, typically delivered within 1-3 business days.
• Regional Delivery: For orders outside Kinshasa, delivery timelines vary depending on the location but generally take 3-7 business days.
2.2 All shipments are handled by trusted local couriers or logistics partners to ensure safe and timely delivery.
3. Shipping Costs
3.1 Shipping fees are calculated based on:
• The weight and dimensions of the package.
• The delivery location (Kinshasa or regional areas).
3.2 Standard shipping rates for Kinshasa start at Insert Rate, with additional fees for heavier or oversized items. Regional shipping fees will be communicated during checkout or upon request.
4. Order Processing Time
4.1 Orders are processed within 1-2 business days after payment confirmation.
4.2 Orders placed on weekends or public holidays will be processed on the next business day.
5. Tracking Your Order
5.1 Once your order is shipped, you will receive a tracking number via email or SMS to monitor your package’s progress in real-time.
6. Customs and Import Duties
6.1 For international shipments (if applicable), customers are responsible for any customs duties, taxes, or additional charges imposed by local authorities.
7. Failed Deliveries
7.1 If a delivery attempt fails due to incorrect address details or unavailability of the recipient, we will contact you to arrange a second attempt (additional charges may apply).
8. Damaged or Lost Shipments
8.1 If your order arrives damaged or is lost in transit, please notify us within 48 hours of receipt or expected delivery date by contacting our customer service team at:
• Email: info@panaftechnology.com
• Phone: +243 846 538 315
8.2 We will investigate the issue and provide a resolution, which may include a replacement or refund as per our Return and Refund Policy.
9. International Shipping (If Applicable)
9.1 For international orders, shipping timelines and costs vary based on carrier services and destination country regulations.
9.2 Customers must ensure compliance with DRC import requirements, including providing necessary documentation for customs clearance.
10. Contact Us
For questions regarding shipping or assistance with your order, please reach out to us:
• Email: info@panaftechnology.com
• Phone: +243 846 538 315
Thank you for choosing panaftech® – Connecting Congo today and Africa tomorrow!