Privacy policy

Panaftech Privacy Policy

Last Updated: October 20, 2026

Panaftech operates this store and website, including related information, content, features, tools, products, and services, to provide customers with a curated shopping experience (collectively, the “Services”).

Panaftech is the brand used for the storefront at https://www.panaftechnology.com, including the Congo-Kinshasa storefront at https://www.panaftechnology.com/. Congo-Kinshasa operations are managed by our partner, Panaftech S.A.R.L.U., while United States sales and fulfillment are operated by Panaftech LLC. The entity responsible for an order is determined by the country where the order is delivered.

The Services are powered by Shopify, which helps us operate the store and provide the Services to you. This Privacy Policy describes how we collect, use, disclose, and otherwise process your personal information when you visit, use, make a purchase, complete another transaction through the Services, or otherwise communicate with us.

If there is a conflict between these Privacy Policy terms and the Panaftech Terms of Service, this Privacy Policy controls with respect to the collection, processing, use, and disclosure of personal information.

Please read this Privacy Policy carefully. By using or accessing the Services, you acknowledge that you have read and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Personal Information We Collect

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another person. Personal information does not include information that has been anonymized or de-identified so that it cannot reasonably identify or be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:


Category Examples
Contact details Name, billing address, shipping address, phone number, and email address
Financial and payment information Payment-card information, financial-account information, transaction details, payment method, payment confirmation, and other payment-related information
Account information Username, password, security questions, preferences, and account settings
Transaction information Products viewed, placed in a cart, added to a wishlist, purchased, returned, exchanged, cancelled, and previous order history
Communications Information included in messages, customer-support requests, reviews, or other communications with us
Device information Device type, browser type, network information, IP address, cookies, and other device or browser identifiers
Usage information Information about how and when you access, navigate, interact with, or use the Services
Inferences Preferences or interests inferred from purchases, browsing activity, or interactions with the Services, where permitted by law

2. Sources of Information

We may collect personal information from the following sources:

  • Directly from you, such as when you create an account, place an order, submit a form, contact customer support, provide a review, or otherwise use the Services.

  • Automatically through the Services, including from your device, browser, cookies, and similar technologies when you visit or interact with the website.

  • From service providers, including Shopify, payment processors, shipping and fulfillment providers, customer-support providers, fraud-prevention providers, analytics providers, and technology providers acting on our behalf.

  • From partners or third parties, including advertising, marketing, social-media, delivery, and business partners, where permitted by law.

3. How We Use Information

Depending on how you interact with Panaftech and the Services, we may use personal information for the following purposes:

Provide and improve Services

We use personal information to operate and improve the Services, including to:

  • Process payments and confirm transactions.

  • Process, fulfill, deliver, cancel, return, exchange, or refund orders.

  • Create, maintain, secure, and manage customer accounts.

  • Remember preferences, cart items, wishlists, and product interests.

  • Arrange shipping, tracking, delivery, returns, and exchanges.

  • Provide product recommendations and a more personalized shopping experience.

  • Enable customers to submit reviews or communicate with us.

  • Improve website functionality, product selection, store operations, and customer experience.

Marketing and advertising

Where permitted by law, we may use personal information to send promotional, advertising, and marketing communications by email, SMS, WhatsApp, postal mail, or other channels.

We may also use information about your interactions with the Services, including products viewed, purchased, or added to a cart, to show more relevant advertising on our website or on other websites and platforms. You may unsubscribe from promotional emails using the unsubscribe link included in those messages. Even if you opt out of marketing communications, we may still send non-promotional messages about your account, order, payment, delivery, return, refund, or customer-support request.

Security and fraud prevention

We may use personal information to authenticate accounts, protect transactions, prevent fraud, investigate suspicious or unlawful activity, enforce our terms and policies, secure the website, and protect Panaftech, customers, and the public.

If you create an account, you are responsible for keeping your account credentials secure. Do not share your username, password, or other access details with others.

Customer service and communication

We use personal information to respond to inquiries, provide customer support and after-sales service, send order-related communications, resolve disputes, and maintain our business relationship with customers.

Legal and compliance purposes

We may use or disclose personal information to comply with applicable legal obligations, respond to valid legal processes or government requests, protect our legal rights, resolve disputes, investigate potential violations of our terms or policies, and participate in legal proceedings where necessary.

4. How We Disclose Information

We may disclose personal information to third parties for legitimate business, operational, legal, and service-related purposes, subject to this Privacy Policy and applicable law.

We may disclose information:

  • With Shopify, which powers the online store and may process information needed to operate, improve, secure, and support the Services.

  • With service providers that perform services for us, including payment processing, fraud prevention, IT support, website hosting, cloud storage, analytics, customer support, marketing, fulfillment, shipping, and delivery services.

  • With business and marketing partners to provide marketing services, measure campaigns, and show advertising that may be relevant to you, where permitted by law.

  • When you direct, request, or consent to disclosure, such as when you request shipment to an address, use social-media features, or choose to interact with a third-party payment or delivery provider.

  • With affiliates and operating entities, including Panaftech S.A.R.L.U. and Panaftech LLC, as necessary to operate the relevant market, fulfill orders, provide support, manage returns, prevent fraud, and comply with legal obligations.

  • In connection with a business transaction, such as a restructuring, merger, sale, financing, insolvency, or transfer of business assets.

  • For legal, safety, and rights-protection purposes, including to comply with legal obligations, enforce our policies, respond to valid requests from authorities, protect the Services, and protect the rights, property, safety, and security of Panaftech, customers, and others.

Depending on where you reside, you may have the right to direct us not to share information for targeted advertising or similar activities. You can submit an opt-out request through the data-sharing opt-out page.

5. Shopify and Service Providers

The Services are hosted and powered by Shopify. Shopify may collect and process personal information about your access to and use of the Services in order to help provide, secure, maintain, and improve the Services.

Information submitted through the Services may be transmitted to and processed by Shopify and other service providers, including providers located in countries other than the country where you reside.

Panaftech may use Shopify features that support store operations, customer experience, analytics, advertising, fraud prevention, and personalization. In some cases, Shopify may process information related to your interactions with our store, other merchants, and Shopify services for these purposes.

To learn more about Shopify’s handling of personal information and available privacy choices, please review the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

6. Cookies and Similar Technologies

We use cookies, pixels, web beacons, tags, local storage, and similar technologies to operate and improve the Services.

These technologies may be used to:

  • Enable essential website features, including shopping-cart, checkout, login, and security functions.

  • Remember customer preferences and store settings.

  • Understand traffic, website performance, and customer interactions.

  • Detect fraud, prevent abuse, and protect transactions.

  • Measure the effectiveness of advertising and marketing campaigns.

  • Provide or support personalized content and advertising, where permitted.

You can manage some cookies through your browser settings. Blocking certain cookies may affect the functionality, performance, or availability of some features of the Services.

Where required by applicable law, we will request consent before placing non-essential cookies or similar technologies. If you use a browser or device that sends a Global Privacy Control opt-out preference signal, we will treat that signal as an opt-out request for the browser and device used to access the Services where required by applicable law. Learn more at Global Privacy Control.

7. Third-Party Websites and Links

The Services may link to websites, platforms, or applications operated by third parties. These may include payment providers, social-media platforms, delivery providers, manufacturers, and other services.

If you follow a link to a third-party website or service not controlled by Panaftech, you should review its privacy policy, security practices, and terms of use. Panaftech is not responsible for the privacy, security, content, accuracy, or practices of third-party websites or services outside our reasonable control.

Information you share publicly or through third-party social-media platforms may be visible to other users and may be subject to the policies of those platforms.

8. Children’s Information

The Services are not intended for use by children who are below the age of majority in their jurisdiction. We do not knowingly collect personal information from children without appropriate authorization.

If you are a parent or legal guardian and believe that a child has provided us with personal information, contact us using the details in the Contact section so that we can review and, where appropriate, delete the information.

As of the date of this Privacy Policy, Panaftech does not have actual knowledge that it sells or shares, as those terms may be defined under applicable law, the personal information of individuals under 16 years of age.

9. Security and Retention

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no method of electronic transmission, online storage, or security control is completely secure. We cannot guarantee absolute security.

Do not send highly sensitive information through unsecured channels. Use only the official Panaftech contact channels and secure checkout methods provided through the Services.

We retain personal information only for as long as reasonably necessary to:

  • Maintain your account and provide the Services.

  • Process orders, payments, deliveries, returns, refunds, and customer-support requests.

  • Meet legal, accounting, tax, fraud-prevention, and recordkeeping obligations.

  • Resolve disputes and enforce agreements.

  • Support legitimate business operations consistent with this Privacy Policy and applicable law.

Retention periods may vary depending on the type of information, the reason it was collected, legal requirements, and whether the information is needed to resolve a dispute or protect against fraud.

10. Your Privacy Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may be limited or subject to exceptions under applicable law.


Right Description
Access / know Request information about the personal information we hold about you
Deletion Request deletion of personal information, subject to legal and operational exceptions
Correction Request correction of inaccurate or incomplete personal information
Portability Request a copy of certain personal information or ask that it be transferred, where applicable
Opt out of targeted advertising Opt out of certain sharing, sale, or use of personal information for targeted advertising where applicable law provides this right
Marketing preferences Unsubscribe from promotional emails or manage marketing communications
Complaint or appeal Submit a privacy complaint or, where applicable, appeal a decision concerning a privacy-rights request

To exercise privacy rights, contact the appropriate Panaftech entity using the contact information in Section 14. You may also submit a request through the data-sharing opt-out page, where applicable.

We may need to verify your identity before responding to a request. Where allowed by law, you may appoint an authorized agent to submit a request on your behalf. We may request evidence that the agent is authorized and may require you to verify your identity directly.

We will not discriminate against you for exercising privacy rights available under applicable law.

11. International Transfers

Panaftech, Shopify, and our service providers may transfer, store, or process personal information outside the country where you live. This may include transfers between the Democratic Republic of the Congo, the United States, and other countries where Shopify, payment providers, shipping providers, cloud-service providers, or other service providers operate.

Where applicable law requires safeguards for international transfers, we will use appropriate transfer mechanisms, contractual protections, consent, or other lawful measures available under applicable law.

If personal information is transferred from the European Economic Area or the United Kingdom, we will use recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent lawful transfer arrangements, unless the destination country is recognized as providing an adequate level of protection.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operations, technologies, legal requirements, or other business needs.

When we make changes, we will post the updated Privacy Policy on this website and revise the “Last Updated” date at the top of the policy. Where required by applicable law, we will provide additional notice or request consent.

13. Complaints

If you have a complaint about how we collect, use, disclose, or process your personal information, please contact the responsible Panaftech entity using the details below.

Depending on where you live and applicable law, you may have the right to appeal our response or submit a complaint to a relevant data-protection or consumer-protection authority.

14. Contact

For questions about this Privacy Policy, privacy practices, or a request to exercise your privacy rights, contact the entity responsible for the market where your order was delivered or where you are using the Services.


Delivery market Responsible entity Privacy contact
Democratic Republic of the Congo Panaftech S.A.R.L.U. No. 3, Avenue Mont Thabor, Commune de la Gombe, Kinshasa, Democratic Republic of the Congo · serviceclient@panaftechnology.com · Phone / WhatsApp: +243 846 538 315 · https://www.panaftechnology.com/
United States Panaftech LLC 638 Congress Street, Portland, Maine 04101, United States · info@panaftechnology.com · Phone / WhatsApp: +1 207 331 1812 · https://www.panaftechnology.com