Refund policy

Panaftech Return and Refund Policy

Effective Date: October 20, 2026

At Panaftech, we are committed to providing a clear, fair, and straightforward return and refund process.

Panaftech is the brand used for the panaftechnology.com storefront. Congo-Kinshasa operations are managed by our partner, Panaftech S.A.R.L.U., while United States sales and fulfillment are operated by Panaftech LLC.

Eligible orders in both markets are subject to this 30-day Return and Refund Policy. Returns are handled by the entity responsible for the market where the order was delivered.

This policy does not limit any rights that may apply under mandatory consumer-protection laws.

1. Eligibility for Returns

1.1 Return Period

Eligible products may be returned within 30 calendar days of the delivery date. For in-store purchases, the 30-day period begins on the date of purchase.

1.2 Return Conditions

To qualify for a return, the product must:

  • Be in its original, unused, and resalable condition.

  • Include all original packaging, accessories, manuals, cables, tags, and documentation.

  • Show no signs of wear, damage, misuse, alteration, or unauthorized repair.

  • Include proof of purchase, such as an order number, receipt, or order-confirmation email.

  • Have matching serial numbers, IMEI numbers, or other product identifiers, where applicable.

Products returned with missing parts, altered serial numbers, damaged packaging, or signs of use may be refused or may qualify only for a partial refund where permitted.

1.3 Items Not Eligible for Return

Unless required by applicable law, the following items are not eligible for return or refund:

  • Products that have been personalized, engraved, customized, or modified.

  • Clearance, final-sale, or non-returnable products clearly identified at the time of purchase.

  • Products that have been activated, registered, account-locked, linked to a mobile network, or otherwise configured for personal use, unless they are defective or were supplied incorrectly.

  • Products damaged through misuse, accident, liquid exposure, unauthorized repair, improper installation, electrical damage, or failure to follow manufacturer instructions.

  • Digital products, downloadable software, gift cards, and items with opened security seals, where applicable.

  • Products returned without required accessories, documentation, or proof of purchase.

2. Cancellations and Return Process

2.1 Order Cancellations

Customers may request cancellation within 15 minutes of placing an order, provided fulfillment has not started.

Cancellation requests are not guaranteed after this period or once fulfillment, preparation, shipment, or delivery has begun. To request a cancellation, contact Panaftech Customer Support promptly using the contact details for your delivery market.

2.2 Start a Return Request

To begin a return, contact Panaftech Customer Support within the 30-day return period. Please provide:

  • Your full name and contact information.

  • Your order number or proof of purchase.

  • The product name and, where applicable, the serial number or IMEI number.

  • The reason for the return.

  • Photos or videos if the item is damaged, defective, incorrect, or incomplete.

Do not return an item before receiving approval and return instructions from Panaftech Customer Support. Unauthorized returns may be refused or delayed.

2.3 Orders Delivered in Congo-Kinshasa

Returns for orders delivered in the Democratic Republic of the Congo are handled by Panaftech S.A.R.L.U.

Once your request is approved, Panaftech S.A.R.L.U. will provide instructions for returning the item to the store or designated return center.

2.4 Orders Delivered in the United States

Returns for orders delivered in the United States are handled by Panaftech LLC.

Once your request is approved, Panaftech LLC will provide instructions for returning the item to the designated return address or return center.

2.5 Return Shipping Costs

Customers are responsible for return shipping, delivery, insurance, and related fees when a product is returned because of a change of mind, an incorrect selection, or another reason not caused by Panaftech.

If a product is verified as defective, damaged upon delivery, incorrectly fulfilled, or incomplete because of an error by Panaftech, the responsible operating entity will cover reasonable return-shipping costs and provide appropriate return instructions.

For customer-arranged returns, we recommend using a tracked and insured shipping method. Panaftech is not responsible for items that are lost, delayed, or damaged while being returned through a carrier selected by the customer.

3. Refund Policy

3.1 Inspection and Approval

All returned products are subject to inspection by the responsible operating entity. The inspection confirms whether the product meets the eligibility requirements in this policy.

3.2 Refund Method and Timing

Once a return is received and approved, the refund will be issued to the original payment method whenever possible.

Panaftech aims to process approved refunds within 5–10 business days after receiving and inspecting the returned product. The time it takes for a refund to appear in your account may depend on your bank, card issuer, mobile-money provider, or payment service.

3.3 Refund Amount

Approved refunds generally cover the purchase price paid for the eligible returned product.

Original express-delivery charges, customs charges, and customer-paid return-shipping costs are non-refundable unless the return results from a verified defect, incorrect product, or error by Panaftech.

If a returned item does not meet the requirements of this policy, Panaftech may refuse the return, issue a partial refund where appropriate, or return the product to the customer at the customer’s expense.

4. Exchanges

4.1 Exchange Eligibility

Eligible products may be exchanged within 30 calendar days of delivery or purchase, provided they meet the return conditions in Section 1.

4.2 Availability

Exchanges are subject to product availability. If the requested replacement is unavailable, Panaftech may offer a refund, store credit, or an alternative product of equivalent value, subject to customer approval.

5. Damaged, Defective, or Incorrect Products

Inspect your order promptly after delivery. If your product is damaged, defective, incorrect, incomplete, or appears to have been damaged during shipping, contact Panaftech Customer Support as soon as possible.

Please provide your order number, a description of the issue, and clear photos or videos of the product, packaging, and shipping label where applicable. We may offer a replacement, exchange, repair, store credit, or refund after reviewing the issue.

Products covered by a manufacturer’s warranty may also qualify for repair or replacement under the applicable warranty terms. Manufacturer warranties are separate from this Return and Refund Policy.

6. Non-Compliant Returns

If a returned product does not meet the eligibility conditions in this policy, it may be refused. Where applicable, the item may be returned to you at your expense.

7. Contact Panaftech Customer Support

For questions about a product, cancellation, return, refund, exchange, delivery, or after-sales service, contact the entity responsible for the market where your order was delivered.


Delivery market Responsible entity Contact details
Democratic Republic of the Congo Panaftech S.A.R.L.U.

serviceclient@panaftechnology.com

Phone / WhatsApp: +243 846 538 315 https://www.panaftechnology.com/
United States Panaftech LLC

info@panaftechnology.com

Phone / WhatsApp: +1 207 331 1812

https://www.panaftechnology.com




Thank you for choosing panaftech.