Terms of service

Panaftech Terms of Service

Effective Date: October 20, 2026

These Terms of Service govern access to and use of the Panaftech storefront at https://www.panaftechnology.com, including purchases made through the website and supported physical retail channels.

Panaftech is the brand used for the panaftechnology.com storefront. Congo-Kinshasa operations are managed by our partner, Panaftech S.A.R.L.U., while United States sales and fulfillment are operated by Panaftech LLC. The entity responsible for an order is determined by the country where the order is delivered.

These Terms should be read together with the Panaftech Shipping Policy, Return and Refund Policy, Privacy Policy, and Legal Notice. Nothing in these Terms limits consumer rights that cannot legally be excluded or waived.

1. Acceptance of These Terms

By accessing the website, creating an account, submitting an order, or purchasing a product, you agree to these Terms of Service and the policies referenced in them.

If you do not agree to these Terms, do not use the website or place an order.

2. Customer Eligibility

You must be legally capable of entering into a purchase agreement in your jurisdiction. If you are under the applicable age of majority, you may use the store only with the involvement and permission of a parent or legal guardian.

You agree to provide complete, current, and accurate contact, billing, payment, and delivery information. You are responsible for keeping this information up to date.

3. Products and Information

Panaftech offers phones, computers, tablets, security devices, accessories, and other technology products.

Products may be new, refurbished, open-box, or Grade A used. The applicable condition will be identified on the product page or communicated before purchase.

We make reasonable efforts to display product descriptions, technical specifications, colors, images, included accessories, condition, compatibility, and availability accurately. Product images are provided for identification and illustration. Packaging, included accessories, colors, and specifications may vary where this is clearly disclosed.

References to third-party brand names, trademarks, or products do not imply sponsorship, authorization, endorsement, or affiliation unless expressly stated.

4. Product Availability

Products are subject to availability. Adding an item to a cart does not reserve that item.

Panaftech may limit quantities, correct inventory errors, discontinue products, or cancel an unavailable item. If payment has already been collected for an item we cannot supply, the responsible operating entity will issue an appropriate refund to the original payment method whenever possible.

5. Prices, Currency, and Payment

Prices and currencies depend on the customer’s delivery market and are displayed on the product page and at checkout.

Applicable shipping charges, taxes, duties, discounts, and other charges will be displayed at checkout or communicated before the order is finalized. Customers are responsible for reviewing the order total before submitting payment.

Available payment methods depend on the customer’s market and may include payment cards, mobile money, bank transfer, cash payment, or other methods displayed at checkout.

Payment must be authorized or confirmed before an order is processed. Panaftech may use payment providers and fraud-prevention services to verify transactions and protect customers and the store from unauthorized activity.

6. Order Acceptance

An order confirmation acknowledges that we have received your order; it does not necessarily mean that your order has been accepted.

An order is accepted when payment is confirmed and the responsible operating entity confirms or begins processing the order. Panaftech may contact the customer to verify payment, identity, delivery information, or other order details.

Where permitted by law, Panaftech may refuse, suspend, or cancel an order because of:

• Product unavailability.

• Suspected fraud or unauthorized payment activity.

• Incomplete or inaccurate customer information.

• An obvious pricing, inventory, or product-information error.

• Delivery limitations or an unsupported delivery address.

• A violation of these Terms.

• An unresolved dispute relating to a prior transaction.

If a cancelled order has already been paid, the responsible operating entity will issue an appropriate refund.

7. Cancellations

Customers may request cancellation within 15 minutes of placing an order, provided fulfillment has not started.

Cancellation requests are not guaranteed after this period. An order cannot normally be cancelled or changed after preparation, fulfillment, shipment, or delivery has begun.

To request a cancellation, contact the Panaftech Customer Support team responsible for the order’s delivery market as soon as possible.

8. Shipping and Delivery

Shipping methods, processing times, delivery estimates, costs, tracking availability, supported destinations, and failed-delivery terms are described in the Panaftech Shipping Policy.

Customers are responsible for providing an accurate and complete delivery address, recipient name, and accessible contact information. Address changes cannot be guaranteed after fulfillment begins.

Delivery estimates are not guarantees. Carrier interruptions, public holidays, severe weather, address problems, local conditions, and circumstances outside Panaftech’s reasonable control may cause delays.

9. Returns, Exchanges, and Refunds

Eligible products may be returned within 30 calendar days after delivery or, for eligible in-store purchases, within 30 calendar days after purchase.

Return conditions, exclusions, return-shipping responsibilities, inspection procedures, exchange options, and refund timing are described in the Panaftech Return and Refund Policy.

Customers must contact Panaftech Customer Support and receive return instructions before sending a product back. Unauthorized returns may be refused or delayed.

10. Damaged, Defective, or Incorrect Products

Customers should inspect orders promptly after delivery.

If a product arrives damaged, defective, incorrect, incomplete, or appears to have been damaged during shipment, the customer should contact Panaftech Customer Support as soon as possible. Please provide the order number and clear photos or videos of the product, packaging, shipping label, and reported issue where applicable.

After reviewing the issue, the responsible operating entity may provide a repair, replacement, exchange, store credit, or refund, as appropriate and consistent with applicable law and the Return and Refund Policy.

11. Warranties

Some products may include a manufacturer’s warranty or a separate commercial warranty. The availability, duration, and conditions of any warranty will be stated on the product page, in product documentation, or at the time of sale.

Manufacturer warranties are provided under the manufacturer’s terms and are separate from Panaftech’s Return and Refund Policy.

Nothing in these Terms excludes warranties, remedies, or consumer protections that cannot legally be excluded. Damage resulting from misuse, accidents, liquid exposure, unauthorized repair, improper installation, electrical damage, account locking, or failure to follow manufacturer instructions may not be covered.

12. Customer Accounts

Customers are responsible for maintaining the confidentiality of account credentials and for activity conducted through their accounts.

Notify Panaftech promptly if you suspect unauthorized access to your account. We may suspend or restrict an account where reasonably necessary to protect customers, prevent fraud, comply with law, or address a violation of these Terms.

13. Acceptable Use

You must not:

• Use the website for unlawful, fraudulent, or abusive purposes.

• Attempt to gain unauthorized access to the website, another account, or related systems.

• Introduce malware or interfere with website security, functionality, or operation.

• Submit false payment, identity, order, or delivery information.

• Copy, scrape, reproduce, or commercially exploit website content without permission.

• Use the website in a way that infringes the rights of Panaftech, another customer, or a third party.

14. Intellectual Property

Unless otherwise indicated, website content is owned by Panaftech, used with permission, or protected by applicable intellectual-property laws. This includes text, logos, product descriptions, photographs, graphics, videos, software, and page design.

Third-party trademarks, product names, and logos remain the property of their respective owners. No right or license is granted except as necessary to use the website for its intended purpose.

15. Third-Party Services and Links

The website may use or link to services operated by third parties, including payment processors, delivery companies, analytics providers, social networks, manufacturers, and technology platforms.

These third parties may have separate terms and privacy practices. Panaftech is not responsible for third-party websites or services outside its reasonable control, except where applicable law provides otherwise.

16. Errors and Corrections

Website information may occasionally contain typographical errors, inaccurate descriptions, incorrect prices, or omissions.

Panaftech may correct errors and update information at any time. If a material error affects an order already submitted, we will contact the customer and provide an appropriate opportunity to confirm, modify, or cancel the affected order.

17. Limitation of Liability

To the extent permitted by applicable law, Panaftech is not responsible for indirect, incidental, special, or consequential losses resulting from the use of the website or products.

Nothing in these Terms excludes or limits liability where doing so is prohibited by law, including liability for fraud, intentional misconduct, or mandatory consumer protections.

18. Privacy

Personal information is handled in accordance with the Panaftech Privacy Policy and applicable privacy laws.

By using the store, you acknowledge that information may be processed by Shopify and other service providers needed to operate the website, process payments, prevent fraud, fulfill orders, deliver products, and provide customer support.

19. Governing Law and Disputes

For orders delivered in the Democratic Republic of the Congo, the relationship between the customer and Panaftech S.A.R.L.U. is governed by the laws of the Democratic Republic of the Congo.

For orders delivered in the United States, the relationship between the customer and Panaftech LLC is governed by applicable United States federal and state laws.

Customers should first contact Panaftech Customer Support to seek an amicable resolution. Nothing in these Terms limits mandatory consumer rights or requires a customer to waive rights that cannot legally be waived.

20. Changes to These Terms

Panaftech may update these Terms to reflect changes in operations, services, laws, or store practices.

The updated effective date will be displayed at the top of this page. Changes apply prospectively unless applicable law requires otherwise.

21. Contact Information

For questions about these Terms, an order, payment, delivery, cancellation, return, refund, warranty, or after-sales service, contact the entity responsible for the market where your order is delivered.

Delivery market	Responsible entity	Contact details
Democratic Republic of the Congo	Panaftech S.A.R.L.U.	No. 3, Avenue Mont Thabor, Commune de la Gombe, Kinshasa, Democratic Republic of the Congo serviceclient@panaftechnology.com Phone / WhatsApp: +243 846 538 315 https://www.panaftechnology.com/
United States	Panaftech LLC	638 Congress Street, Portland, Maine 04101, United States info@panaftechnology.com Phone / WhatsApp: +1 207 331 1812 https://www.panaftechnology.com