Shipping policy
Panaftech Shipping Policy
Effective Date: October 20, 2026
Panaftech is the brand used for the panaftechnology.com storefront. Congo-Kinshasa operations are managed by our partner, Panaftech S.A.R.L.U., while United States sales and fulfillment are operated by Panaftech LLC.
Available products, shipping methods, shipping costs, and delivery estimates depend on the customer’s delivery market and are displayed at checkout. By placing an order, you agree to provide complete and accurate delivery and contact information.
1. Order Processing
Orders are normally processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays may be processed on the next business day.
Processing time is separate from delivery time. We may contact you if additional information is needed to confirm your order, payment, delivery address, or delivery arrangements. Processing may be delayed until the required information is received and verified.
Customers may request cancellation within 15 minutes of placing an order, provided fulfillment has not started. Cancellation requests are not guaranteed after this period. Orders cannot be cancelled or changed once fulfillment, preparation, shipment, or delivery has begun.
2. United States Shipping
Eligible orders delivered within the United States are sold and fulfilled domestically by Panaftech LLC.
| Shipping option | Processing time | Estimated transit time after processing | Shipping cost |
|---|---|---|---|
| Standard shipping | 1–2 business days | 3–5 business days | Free |
Delivery is available only to United States addresses supported at checkout.
Delivery estimates are not guaranteed. Delays may occur because of severe weather, carrier disruptions, public holidays, incorrect or incomplete address information, failed delivery attempts, or other circumstances outside Panaftech’s reasonable control.
3. Congo-Kinshasa Shipping
Orders delivered in the Democratic Republic of the Congo are managed by Panaftech S.A.R.L.U.
| Delivery area | Estimated delivery time after processing | Shipping cost |
|---|---|---|
| Kinshasa | Generally 1–3 business days | Displayed at checkout or confirmed before the order is finalized |
| Regional destinations | Generally 3–7 business days, depending on destination | Displayed at checkout or confirmed before the order is finalized |
Only delivery destinations supported at checkout are eligible for online ordering. Delivery availability and timing may vary according to the destination, courier availability, road conditions, and other local operating conditions.
4. Tracking and Delivery Updates
When tracking is available, customers will receive tracking details or delivery updates by email, SMS, or WhatsApp after an order is prepared for shipment.
Some local deliveries may be coordinated through direct courier communication and may not include an online tracking number. In these cases, delivery updates may be provided by phone call, SMS, WhatsApp, or another available contact method.
Customers are responsible for ensuring that the phone number and email address submitted with the order are accurate and accessible.
5. Address Accuracy and Failed Delivery
Customers are responsible for providing a complete and accurate delivery address, recipient name, and contact information.
Contact Panaftech Customer Support immediately if you need to correct an address. Address changes cannot be guaranteed after fulfillment has begun.
If delivery cannot be completed because the address is incorrect or incomplete, the recipient is unavailable, delivery access is restricted, or the customer does not respond to the delivery provider, additional delivery, storage, redelivery, or return charges may apply. Panaftech is not responsible for delivery delays or failed delivery caused by inaccurate customer-provided information.
6. Damaged, Missing, Incorrect, or Lost Shipments
Inspect your order promptly after delivery. If an item arrives damaged, incorrect, incomplete, or does not arrive within the expected delivery period, contact Panaftech Customer Support as soon as possible.
Please provide your order number and, where applicable, clear photos or videos of the product, product packaging, shipping label, and the reported issue. We will investigate the matter and provide an appropriate resolution under our Return and Refund Policy.
For verified items that are damaged upon delivery, incorrectly fulfilled, incomplete because of an error by Panaftech, or lost while in transit, the responsible operating entity will provide appropriate instructions and a remedy consistent with applicable law and the Return and Refund Policy.
7. Customs, Duties, and Government Charges
Orders fulfilled domestically within the United States or Congo-Kinshasa generally do not require customers to arrange international import clearance.
If a special shipment is subject to customs duties, import taxes, or other government charges, Panaftech will inform the customer when reasonably possible before the order is finalized. Unless otherwise stated at checkout or agreed in writing, the customer is responsible for applicable charges associated with a special shipment.
8. Customer Support
For questions about order processing, shipping, delivery, tracking, address changes, or a shipping issue, contact the support team responsible for the market where your order will be delivered.
| Delivery market | Responsible entity | Contact details |
|---|---|---|
| Democratic Republic of the Congo | Panaftech S.A.R.L.U. |
serviceclient@panaftechnology.com Phone / WhatsApp: +243 846 538 315 https://www.panaftechnology.com/ |
| United States | Panaftech LLC |
Phone / WhatsApp: +1 207 331 1812 https://www.panaftechnology.com |
Thank you for choosing Panaftech.